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You will need to log into our portal. (Portal Link)
Once logged into the portal, in the top left corner select from the drop down menu, Advanced Options. Select Account Management, this is where you will be able to edit your account information. Note: The name and username cannot be changed.
Once logged into the portal, in the top left corner select from the drop down menu, Advanced Options. Select Account Management, this is where you will be able to edit your account information. Note: The name and username cannot be changed.
If you get an error message after scanning the QR code then please contact our support team or call them directly at 847-462-8100.
If you are typing in the number, make sure you are entering it correctly. Make sure you aren’t registering twice. If you created an account and completed the activation on our website, you simply need to use the same login credentials to access your account through the SilverCloud app.
If you are typing in the number, make sure you are entering it correctly. Make sure you aren’t registering twice. If you created an account and completed the activation on our website, you simply need to use the same login credentials to access your account through the SilverCloud app.
Open the SilverCloud app and go to Resources > Manage Devices. Active Devices will be list first. Scroll down until you find Inactive Devices. Then find the inactive device you were looking for and and select the Reactivate button.
This can be done under Manage My Devices on the SilverCloud App.
Device Questions
Whenever possible, place the device inside a vehicle. Under a seat, in a glove compartment, and the backseat pockets are all great options. If placing under a vehicle, attach it to a flat metal surface. Test the strength to make sure it is attached to steel and not a weak alloy metal. Place it at the lowest point to the ground and away from as much metal as possible. Do not place it where it is surrounded by too much metal as this can greatly affect reception and accuracy.
Your unit has not fully connected with the signals needed to transmit. Take your unit out for a 10 to 15 minute walk or drive. This will allow the unit to fully connect, and update on your account.
When the unit is attached to the charge cable there is one solid red light that will turn on. This is the light located closest to the charge port. If the red light is on solid the unit is currently charging, when this light turns off the unit is 100% charged.
Your unit needs to fully connect to update the information including the battery life. If you have recharged your unit, carry it outside and hold it in your hand for a few minutes. This will give the unit time to connect, and update your time/date stamp, location, and battery life.
We do not recommend using anything other than the included tool to power the unit on/off. Foreign objects may damage the internal components of your unit if inserted too far. Damage caused by foreign objects is not covered under the warranty. You can purchase accessory kits with a new key on our website.
We can not force a unit to update. The units are motion activated (unless in Energy Saving mode), and will only connect while in motion. If you are experiencing issues with the unit tracking properly please contact our support team or call them directly at 847-462-8100.
Our GPS trackers come with an Unconditional Lifetime Warranty, which applies to devices sold by LandAirSea. It covers any manufacturing defects in the device or accessories encountered during normal use, provided there is an active LandAirSea subscription. The warranty does NOT cover damages resulting from improper use of the device (such as using incompatible accessories like chargers or storage devices), unauthorized modifications, negligence, environmental or natural disasters, loss, theft, or water damage. Proof of purchase from LandAirSea or approved resellers is required to claim this warranty.
Reporting Questions
Your device is reporting in Chicago because it has not updated yet. Make sure the device is turned on. For the 54 & Overdrive models, push the included tool into the on/off hole on the side. You should then see flashing LEDs. Take it outside for a 10 minute walk or drive. The device will start working when you have (3) solid green LEDs.
Make sure the device is turned on (you will see LEDs flashing). Place the device on the roof of your vehicle, or somewhere similar, and wait for the device to go into sleep mode (all lights off). Then wake it back up by moving it. If you do not get (3) solid green lights after a few minutes, contact our support team or call them directly at 847-462-8100.
You did not complete the activation process. Complete activation by clicking Activate New Device in the top bar or clicking on this link.
Check your phone settings to ensure that your SilverCloud App has permission granted to send notifications. If this is set correctly there may have been an issue with the installation of your application. Please uninstall the App, and reinstall it to your phone.
Feature Questions
Energy Saver is a feature that can prolong the battery life of your unit. It disables the motion sensing, and places the unit on a timer instead of waking up on motion. The unit will only be able to send/receive commands when the timer goes off allowing the unit to wake up and connect.
Limited historical playback can be accessed via the mobile app. Other reports are available on the desktop software, accessed via the website tracking interface.
** The history is not unlimited. You can go back up to a year.
** The history is not unlimited. You can go back up to a year.